If the customer wishes to exchange any jewellery that is purchased from www.malabargoldanddiamonds.com they can do so, by returning the same to www.malabargoldanddiamonds.com, registered address or to any of our stores in India.
If exchanged within 14 days of purchase:
100% exchange of invoice value can be availed by the customer, if the product is exchanged within 14 days of purchase. Exchange of Smart Buy orders, Gold Coins, Customised Jewellery orders and personlaised jewellery orders are not allowed. For this exchnage policy of after 14 days is applicable.
If exchanged after 14 days of purchase:
The platinum and gold rate of www.malabargoldanddiamonds.com or of that of the store is applicable at the time of exchange will be considered as the benchmark rate.
All products will undergo quality checks before the exchange is initiated. Malabar Gold and Diamonds reserves the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team.